What Gives You The Right?

I've commented before in this blog about what I perceive as the ongoing and relentless deterioration of civility and common decency in our society. I've used terms like narcissism and self-entitlement in reference to the behavior I witness - on what seems like a daily basis - among my fellow citizens who seem to think everything and everybody was put on this earth for the express purpose of satisfying and serving them. It happened again this week.

My daughter, God love her, worked hard to graduate in less than four years from college, and accomplished that in December of last year, earning a bachelor of science degree in the field of hospitality management. Like many of her peers and friends, she could have stuffed a backpack and headed for Europe, Eurail pass in hand, and bummed around for a year. Instead, she prepared to start her first post-graduate job, just six weeks after finishing classes, and in the midst of the worst job market since the 1930s. If you sense just a teensy weensy bit of pride in my tone, bank it. I couldn't be more proud.

She accepted an hourly position with a highly-regarded, upscale, international lodging company in the hope of eventually earning a promotion into management. In her front-line customer relations capacity, she deals with guests all day, every day, and it is in this capacity that she has borne witness to, and been the target of, some of the most aberrant and disrespectful behavior one could possibly imagine. And from whom? The top one tenth of one percent of all income earners. The haves. Yes, the very people one would think would, a) know better, and b) have been taught better, and c) had been raised better.

Thankfully, my daughter can handle herself, but even she has been amazed and discouraged by the borderline abusive manner in which these over-indulged, over-pampered "guests" treat the employees at this luxury resort. It is not uncommon for guests to literally scream at her because their room wasn't ready, even though they arrived hours before standard check-in time, or because the valet didn't bring their car around quickly enough. Screaming, in broad daylight, in front of God and everybody. To them, I say, what gives you the right?

Is it because you make more money than 99.9% of the rest of us? Because you're paying a premium price for premium accommodations and you think you deserve even better? Or is it the chip on your shoulders you carry around like a badge of courage because you've come to the realization that all the money you worked so hard for - or inherited - hasn't made you any happier, any less stressed, any more appealing or any more enlightened. But hey, who cares, you've got a black AmEx card! You expect a room upgrade because the bellman didn't open the door fast enough when you arrived or because the hand towels weren't folded perfectly in the shape of a sea shell or because a cloud blocked the sun for 2.7 minutes today while you lounged by the pool. You want your bill adjusted because the complimentary bottled water in your complimentary stocked refrigerator wasn't quite cold enough, nor was it Evian. Give me a break!

There is a bevy of adjectives in the English language used to describe such people. Snooty, uppity, boorish, self-important - the list goes on and on. There's also a fair number of adjectives to describe us poor bastards who have to put up with all those self-important, snooty, uppity boors, but the ones that I believe fit my daughter and me best are beleaguered and beseiged. I love these two words not only because they are so expressive and I'm a writer, but because essentially they are dead-on. They mean having a lot of problems or criticism to deal with. Like most average Americans these days, we have enough problems. We don't need overbearing, overindulged Dolce & Gabbana-draped whiners making matters worse.

I raised my children to live by the Golden Rule, and while we may not live up to that standard 100% of the time, we endeavor every day to come as close as possible. It totally astounds me then, that people who seemingly have everything going for them in terms of what our society deems successful, would treat others with complete and utter disregard for all that the Golden Rule represents. How did they get to be so nasty? More importantly, how did they get to be so successful? It's just more evidence that you can be the biggest a-hole on the planet and do one thing well, and the world will beat a path to your door. Me, I'm still going to live by the Golden Rule, and if it doesn't bring me riches, so be it. I'll shuffle off this mortal coil satisfied that I, at least, did right by my fellow man.

As for all you self-entitled, snooty boors out there, take it down a notch or three and eat a couple pieces of humble pie. If you don't, you might end up with a double room upgrade, but it won't get you any closer to the gates of heaven. Karma has a way of working things out.

. . . Wishin' I Was Fishin